Privacy Policy

1. Introduction

Dr Mukesh's Dental Solutions("we", "our", "the clinic") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding your data. By using our website or contacting us, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• •Contact information: Name, phone number, email address — collected when you submit a booking form, call us, or WhatsApp us.
• •Appointment details: Preferred date, time, and treatment type — to facilitate scheduling.
• •Website usage data: Pages visited, time spent, device type, and geographic region — collected via analytics tools to improve our website.
• •Medical information: Clinical records, treatment histories, and health information — collected and maintained separately as part of your patient file, governed by applicable healthcare regulations.

3. How We Use Your Information

• •To confirm and manage appointment bookings
• •To respond to enquiries via phone, email, or WhatsApp
• •To provide dental treatment and maintain clinical records
• •To send appointment reminders (with your consent)
• •To improve our website and services through aggregate analytics
• •To comply with legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. WhatsApp Communications

When you contact us via WhatsApp, your messages and phone number are accessible to the practice team. WhatsApp communications are subject to WhatsApp's own privacy policy. We use WhatsApp solely for appointment scheduling, patient communication, and responding to enquiries.

5. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our site. These tools collect data such as page views, session duration, and geographic location in aggregate, anonymous form. You can disable cookies in your browser settings, though this may affect website functionality.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Patient clinical records are stored securely in compliance with applicable Indian healthcare data regulations.

7. Data Retention

Clinical records are retained for a minimum period as required by law. Contact information collected for appointment purposes is retained for 3 years from your last interaction, after which it is securely deleted unless you are an active patient.

8. Your Rights

You have the right to:

• •Access the personal information we hold about you
• •Request correction of inaccurate information
• •Request deletion of your data (subject to legal retention requirements)
• •Opt out of any marketing or reminder communications at any time

To exercise any of these rights, contact us at drmukeshdental@gmail.com or call +91 74472 86845.

9. Third-Party Links

Our website may contain links to third-party websites (Google Maps, WhatsApp, etc.). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy periodically. The "Last updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: